Payment and Delivery

1) You can make your payments by cash on delivery, bank transfer or EFT (Electronic Funds Transfer).

You can make it to our Kuveyturk bank account (TL)

2) Order Price Refund

In case of cancellation of your orders due to possible reasons; Our company will refund the product price to your bank account within three business days. However, you must provide your bank account information accurately and completely to our company's financial authorities.

3) Delivery

We strive to deliver the products you have ordered on the same day. For products that take time to be delivered, the cargo delivery time is 2-3 business days as stated in the product details.

In order for the product delivery to be carried out without any delay, please provide the address of your location as the delivery address during the day.

Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products from our Istanbul-based company will be sent with MNG cargo company. After your orders are approved, they will be delivered to the Cargo company within 2 (two) business days at the latest.

You can discuss different delivery terms by consulting our customer representative.

4) Payment Tracking

In case of any error at the specified address, the orderer will be contacted regarding the order that could not be delivered.

The validity of the telephone number specified by our visitor is confirmed by the telephone number sent following the transfer of the order.

Please pay attention!

Open and check the packages that you think were damaged during shipment in front of the authorized person of the company you received the delivery from, or take a photo of the damaged product and deliver it to the authorized persons.

If the product is damaged: It will be sufficient to contact us at 0212 935 01 02 or 0542 550 36 00 within a short time and send the photo of the product to the authorized persons.

If you complete these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible.